Last updated: 29th October 2025

Carnivore Pet Kitchen (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting our website or purchasing our products, you consent to the handling of your personal information as described in this Policy.

1. Who we are

We are an Australian company dedicated to providing high-quality dog food products. To deliver our products and services, manage our relationship with you and improve your experience, we may collect and use certain personal information.

If you have any questions about this Policy or wish to exercise your privacy rights, you may contact our Privacy Officer by email at info@carnivorepetkitchen.com.au

2. Information we collect

The personal information we collect can include your name, contact details, billing and delivery information, account login details, payment information and purchase history. We may also collect information about your pet, such as breed, age, dietary requirements or health information where you choose to provide it, so that we can tailor our products and services.

When you interact with our website, we automatically collect certain technical information such as your IP address, browser type, pages visited and interactions with our content. This information is generally gathered through cookies and similar technologies.

In limited circumstances we may collect sensitive information, for example about a pet’s health. We only do so with your consent or where authorised by law, and handle this information with additional care.

3. How we collect your information

We collect information directly from you when you place an order, create an account, subscribe to our communications, participate in a promotion or contact us with an enquiry.

We also collect information automatically when you use our website, and from trusted third parties such as payment processors, delivery partners and marketing service providers where this is permitted.

4. How we use your information

Your personal information is primarily used to process and deliver your orders, manage payments, provide customer service and improve your experience with our products and website. It also enables us to communicate with you about promotions, offers and other information that may be of interest.

We may also use your information for research and analysis, to comply with our legal and regulatory obligations, and to help detect and prevent fraud or misuse of our services. With your consent, we may send you marketing communications, and you may opt out of these at any time.

5. Disclosure of information

We may share your personal information with carefully selected service providers who assist us in operating our business. These providers may include those who support us with IT services, data hosting, logistics, payment processing, marketing or analytics. In some cases, these providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with Australian privacy law.

We may also disclose information where required by law, to regulatory authorities or law enforcement agencies, or in connection with a corporate transaction such as a sale or restructure.

6. Cookies, analytics and advertising

Our website uses cookies and related technologies to support its functionality, enhance your browsing experience and analyse site performance. We may also engage third-party analytics and advertising services, such as Google or Meta, which use cookies to deliver personalised advertising and measure the effectiveness of campaigns.

You can manage or disable cookies through your browser settings, although some features of the site may not function properly without them.

7. External websites

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of these external sites, and we encourage you to read their privacy policies before providing any personal information.

8. Protecting and retaining your information

We implement reasonable physical, administrative and technical measures to protect your personal information from misuse, loss and unauthorised access or disclosure. Access to personal information is limited to those who require it for legitimate business purposes.

We retain personal information only for as long as it is needed to provide our services, to meet legal or regulatory obligations, or to resolve disputes. When it is no longer required, we will take steps to securely delete or de-identify it.

9. Your rights

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete or out of date. In certain circumstances, you may also request that your information be deleted, subject to legal or regulatory requirements.

You may opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us directly.

10. Children

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent.

11. Complaints

If you have a concern about the way we have handled your personal information, please contact our Privacy Officer using the details above. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be made available on our website and will take effect upon posting.