Last updated: 29th October 2025

These Terms of Service (“Terms”) govern your use of the website operated by Carnivore Pet Kitchen (“we”, “our”, “us”), including the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility and Accounts

You must be at least 18 years of age to purchase from our website. By creating an account or placing an order, you represent that you are legally capable of entering into binding agreements.

You are responsible for maintaining the confidentiality of your account login details and for all activities carried out under your account. We may suspend or terminate accounts if we believe they are being misused or used fraudulently.

2. Products, Orders and Availability

We take care to ensure our product information, descriptions and images are accurate. However, minor variations in packaging or product presentation may occur.

Orders placed through our website are offers to purchase products at the listed prices, subject to acceptance by us. We reserve the right to refuse or cancel an order (for example, where a product is out of stock, incorrectly priced, or payment is not authorised).

All orders are subject to product availability. If a product is unavailable after you place an order, we will notify you and provide a refund or replacement option.

3. Pricing and Payment

All prices displayed on our website are in Australian dollars and include GST unless stated otherwise. Delivery fees (if applicable) will be clearly shown before you finalise your purchase.

Payment must be made in full at the time of order through the payment methods we accept. By providing your payment details, you authorise us (or our third-party payment processor) to charge the total order amount.

4. Subscriptions (if applicable)

If you choose a subscription or auto-delivery service, you authorise recurring charges until you cancel. Subscription pricing, frequency and terms will be displayed at checkout.

You may modify or cancel your subscription through your account settings or by contacting us. Changes may take effect from your next scheduled delivery.

5. Shipping and Delivery

We deliver within Australia only. Estimated delivery times are provided as a guide and may vary due to factors outside our control. Risk in the goods passes to you upon delivery.

You are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Returns and Refunds

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage. If the product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

If you wish to return a product, please contact our customer service team for instructions. We may require proof of purchase.

7. Promotions and Discounts

From time to time, we may offer promotional codes, discounts or special offers. These are subject to specific terms and conditions, may only apply to selected products, and cannot be redeemed for cash or combined with other offers unless stated otherwise.

8. Intellectual Property

All content on our website, including text, images, logos, graphics and product information, is owned by or licensed to us and is protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, distribute or use any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage (including indirect or consequential loss) arising out of or in connection with your use of our website, products or services, except as required under the ACL.

Nothing in these Terms limits your rights under the ACL or our liability for death, personal injury or fraud.

10. Website Use

You must not misuse our website by introducing viruses, attempting to gain unauthorised access, or interfering with its functionality. We may restrict or terminate your access if you breach these Terms.

Our website may include links to third-party sites. We are not responsible for the content, accuracy or practices of those sites.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our business or legal obligations. The updated Terms will take effect upon posting on our website. Continued use of our website after such changes constitutes acceptance.

13. Contact Us

If you have any questions about these Terms or our products, please contact us by email at info@carnivorepetkitchen.com.au